Privacy Policy

Effective Date: 15th September 2025

At SHINE (Y.S.P. Industries (M) Sdn. Bhd.) (“Shine”, “we”, “our”, “us”), your privacy is of utmost importance. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia) and other applicable privacy laws.

By accessing or using our website www.shine.com.my, registering an account, making a redemption, or engaging with our services (“Services”), you consent to the practices described in this Policy. If you do not agree, please refrain from using our website or Services.

 

  1. Introduction

1.1 This Policy applies to all SHINE platforms operated by Y.S.P. Industries (M) Sdn. Bhd. and its affiliates, subsidiaries, branches, and offices.

1.2 “Personal Data” means any information that identifies an individual, whether directly or indirectly, including but not limited to name, identification number, contact details, or online identifiers.

1.3 This Policy supplements any other notices, consent statements, or contractual terms related to data collection, use, and disclosure.

1.4 SHINE may amend this Policy at any time by posting an updated version on our website. Continued use of our Services after changes have been posted constitutes acceptance of the revised Policy.

 

  1. Collection of Personal Data

We may collect personal data when you:

  • Register or express interest in SHINE products.
  • Purchase products or services from us.
  • Subscribe to membership, newsletters, promotional materials, or updates.
  • Participate in contests, promotions, surveys, or campaigns.
  • Interact with our websites, social media platforms, or customer service team.
  • Provide information for health-related supplement inquiries (note: we provide general product guidance only, not medical advice).

We may also collect information from:

  • Business partners such as logistics or payment providers.
  • Marketing service providers or referral programs.
  • Publicly available sources and credit reference agencies.

If you provide us with another individual’s personal data (e.g., family member, friend), you confirm that you have obtained their consent for SHINE to process it according to this Policy.

 

  1. Types of Personal Data Collected

The personal data Shine may collect includes but is not limited to:

  • Identity Data: name, identification number, gender, nationality, date of birth.
  • Contact Data: mailing address, telephone number, email address.
  • Account Data: username, password, or linked social media account information.
  • Transaction Data: order history, payment details, and delivery information.
  • Preferences: product interests, language, and communication preferences.
  • Participation Data: information provided in contests, promotions, or customer feedback.
  • Technical Data: IP address, browser type, device details, and cookies (see Section 5).

You are responsible for providing accurate and up-to-date information. Shine may request supporting documentation to verify data provided.

 

  1. Purposes of Collection and Use

We may use your personal data for purposes including:

  • Processing and delivering your orders.
  • Managing payments and transactions.
  • Responding to your inquiries, requests, or feedback.
  • Sending newsletters, promotions, and updates (if you have opted in).
  • Administering contests, promotions, or events.
  • Conducting market research and improving products and services.
  • Customizing website content and enhancing user experience.
  • Complying with applicable laws, regulations, and lawful requests.

 

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Recognize returning users and simplify navigation.
  • Store your preferences.
  • Analyze website performance and traffic.

You may disable cookies in your browser settings; however, certain features may not function properly without them.

 

  1. Disclosure of Personal Data

We may disclose your personal data to:

  • Regulatory or government authorities where required by law.
  • Related companies within the Y.S.P. Industries (M) Sdn. Bhd.
  • Business partners and affiliates providing complementary services.
  • Professional advisers such as auditors, lawyers, and consultants.
  • Service providers such as payment processors, logistics providers, IT support, and marketing partners.

We do not sell or rent personal data to third parties.

 

  1. Safeguarding Personal Data

We adopt reasonable administrative, technical, and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

While we take these precautions, no system is completely secure. Users are responsible for safeguarding personal account credentials.

 

  1. Retention of Personal Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or to meet legal, regulatory, and business requirements. Data that is no longer needed will be anonymized or securely destroyed.

 

  1. Cross-Border Data Transfers

Personal data may be transferred to and processed in countries outside Malaysia where SHINE’s service providers or affiliates are located. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with PDPA requirements.

 

  1. Your Rights

Under the PDPA, you have the right to:

  • Request access to and obtain a copy of your personal data.
  • Correct or update inaccurate personal data.
  • Withdraw consent to the processing of your personal data (subject to legal or contractual restrictions).
  • Object to the use of your personal data for direct marketing purposes.
  • Request deletion of your personal data when it is no longer required.

To exercise your rights, please contact us (see Section 11) with sufficient proof of identity.

 

  1. Third-Party Links

Our website may contain links to third-party websites. Please note:

  • Accessing these links is at your own risk.
  • SHINE is not responsible for the content, security, or privacy practices of external websites.
  • We encourage you to review the privacy policies of any third-party websites you visit.

 

  1. Changes to this Policy

We may update this Policy periodically to reflect changes in laws, technology, or our business practices. The latest version will always be published on our website, and the “Effective Date” will be updated accordingly.

 

  1. Contact Us

For enquiries or to exercise your rights under this Policy, please contact:

Y.S.P. Industries (M) Sdn. Bhd.
Consumer Healthcare Department (SHINE)
22nd Floor, Menara LGB,
No. 1, Jalan Wan Kadir, Taman Tun Dr. Ismail,
60000 Kuala Lumpur, Malaysia.
Phone : +6012 495 4288
Email : shine@yspsah.com